Refund, Returns & sHIPPING Policy

Overview

Our refund, returns and shipping policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
We usually do not accept return or order cancellation after 30min of placing the order.

Additional non-returnable or non-refundable items:

Gift cards
Digital products
Personalized product(s)
Gift

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted or cancelled:

Product with obvious signs of use
Any product that has been opened.
Any order is cancelled with in 30min
Any item that is returned more than 30 days after delivery

Order Cancellation

Once the order is placed, it can’t be cancelled.

But still, if you prefer cancellation, then charges would be 30% of your total order value.
Also cancellation can be done within 30 min once the order is placed

Refunds

We do not accept return or order cancellation after 30min of placing the order.
We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4 – 7 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

No exchange or returns can be accepted. We only send items if they are missing in your order.

Please make an unboxing video. Video should be made right before opening the parcel showing 360° of the parcel including the label of the parcel till checking the product fully including their working condition too. There should be no intervals in the video. Without unboxing video your request for missing product will not be considered.

No issue will be addressed without video proof! Please follow this strictly!
We will not be responsible for any missing product without video proof.

If the missing product is accepted, then extra shipping charges are to be beared by the customer and missing product will be dispatched in next 2-3 working days (only incase if we have sent you the wrong item or missed an item).

Note: Goodies if damaged while transport is not our responsibility.

Shipping policy

Order processing

Orders are processed within 2–3 business days of payment confirmation. You’ll get an order confirmation email right away, followed by a shipping confirmation with tracking details once your order is on its way.

Processing may take a little longer during major festivals, public holidays, or unforeseen courier disruptions – we’ll always keep you in the loop.

Packing

As we have to design, prepare, stock, shoot, maintain shop. It takes upto 2 – 3 working days to pack your order. Every single order is like a mission of smile while opening. Every order is packed with lots of love in hygiene premises.

Delivery timelines

India – 5 to 7 business days
International – 7 to 20 business days, depending on destination
These are estimates. Delays can sometimes happen due to courier schedules, public holidays, or remote locations – things a little outside our hands. During sale seasons or festive periods, delivery may take slightly longer than usual.

Express Delivery time 7 – 9 working days post dispatch. If the shipment is coming via India Post, please expect delivery time to be 14 – 20 working days post dispatch

Shipping charges

Domestic orders of above ₹799/- – free shipping
Domestic orders below ₹799/- – flat fee of ₹100
International orders – calculated at checkout based on destination and order weight

Once dispatched, you’ll receive a tracking link via email. Please allow up to 24 hours for the tracking status to update on the courier’s end. If you haven’t received tracking details within 4 business days of ordering, reach out to us – we’re happy to help.

Sometimes, we might club more than 1 order of yours. Though you pay separate charges for the orders, no shipping charges would be refunded to you. If you place an order below ₹799/- and later add more products manually, you cannot eliminate or alter the shipping charges you paid previously.

International orders

We ship to multiple countries worldwide. A few things to note: Customs duties, import taxes, and any local charges at destination are the customer’s responsibility. We’re unable to predict or account for these.
Delays caused by customs clearance are outside our control.

We may be unable to ship to certain restricted locations. If that happens, we’ll notify you.

Please double-check that your delivery address is complete – house/flat number, street, landmark, city, state, and pin code. We may reach out to verify if something looks incomplete. Delays due to an incorrect or incomplete address fall outside our responsibility, so it’s worth a quick review before you place your order.

Failed deliveries & returns

If a delivery attempt is unsuccessful (wrong address, recipient unavailable, inaccessible location), the courier may reattempt or return the package to us. If your order comes back to us: We’ll notify you by email.
Re-dispatch will be arranged at extra cost once you confirm.